Shipping policy
Shipping Regions We ship across Canada.
Shipping Carrier Please note that while shipping rates are calculated based on Canada Post, your order may be fulfilled by an alternative carrier depending on your location and availability. The carrier used will be indicated in your shipping confirmation email, along with a tracking number to monitor your delivery.
Free Shipping
- Ontario: Free shipping on orders $49+
- Rest of Canada: Free shipping on orders $79+
Processing Time Orders are processed within 1-2 business days.
Delivery Time
- Ontario: 2-5 business days
- Rest of Canada: 3-7 business days
Order Tracking All orders include a tracking number. You will receive tracking information via email once your order has been shipped.
Shipping Delays Unexpected delays may occur, and we will contact you immediately if this happens.
Lost or Damaged Packages If your package is lost or damaged during shipping, please contact our customer service team at koicos.ca and we will assist you.
Contact Us If you have any questions about shipping, please feel free to contact us.